# Cancel your subscription (https://www.docs.apparelai.app/billing/cancel-subscription)

You can cancel your ApparelAI subscription at any time. Cancel it where you subscribed. If you subscribed in the iPhone or iPad app, Apple bills you, so you cancel in your iPhone's **Settings** app, not in ApparelAI.

Your plan stays active until the end of the period you've already paid for. After that, it doesn't renew.

| Where you subscribed | Where to cancel |
| --- | --- |
| In the iPhone or iPad app | The **Settings** app on your iPhone or iPad |
| In the Android app | The **Google Play Store** app |
| On the web | **Billing** in the web app |

<Callout type="warn" title="Deleting the app doesn't cancel your subscription">
Removing ApparelAI from your phone doesn't stop the payments. Cancel the subscription with the steps below.
</Callout>

## Cancel on iPhone or iPad [#cancel-on-iphone-or-ipad]

A subscription bought in the iOS app is billed by Apple, so you cancel it in your device's settings.

<Steps>
<Step>
### Open Settings [#open-settings]

Open the **Settings** app on your iPhone.
</Step>

<Step>
### Tap your name [#tap-your-name]

Tap your name or profile picture at the top.
</Step>

<Step>
### Tap Subscriptions [#tap-subscriptions]

Tap **Subscriptions**.
</Step>

<Step>
### Tap ApparelAI [#tap-apparelai]

Tap **ApparelAI**.
</Step>

<Step>
### Cancel the subscription [#cancel-the-subscription]

Tap **Cancel Subscription** and confirm.
</Step>
</Steps>

<Callout type="info" title="Cancel at least 24 hours before it renews">
Apple renews the subscription automatically unless you cancel at least 24 hours before the current period ends. If you cancel later, Apple charges you for the next period.
</Callout>

### Don't see ApparelAI under Subscriptions? [#dont-see-apparelai-under-subscriptions]

- You may be signed in with a different Apple ID from the one you subscribed with. Sign in with that Apple ID, then check again.
- You may have subscribed in the Android app or on the web. Cancel there instead, with the steps below.
- Still not sure? [Contact support](/help/contact) with your ApparelAI account email.

## Cancel on Android [#cancel-on-android]

A subscription bought in the Android app is billed by Google Play, so you cancel it in the Play Store.

<Steps>
<Step>
### Open the Play Store [#open-the-play-store]

Open the **Google Play Store** app.
</Step>

<Step>
### Open your subscriptions [#open-your-subscriptions]

Tap your profile picture at the top right, then **Payments & subscriptions** › **Subscriptions**.
</Step>

<Step>
### Cancel the subscription [#cancel-the-subscription-1]

Tap the ApparelAI subscription, then tap **Cancel subscription** and follow the steps on screen.
</Step>
</Steps>

## Cancel on the web [#cancel-on-the-web]

<Steps>
<Step>
### Open Billing [#open-billing]

Sign in at [app.apparelai.studio](https://app.apparelai.studio/) and select **Billing** in the sidebar.
</Step>

<Step>
### Cancel the subscription [#cancel-the-subscription-2]

Find your subscription, choose to cancel it, and confirm.
</Step>
</Steps>

If you can't find the cancel option, [contact support](/help/contact) with your account email.



## What happens after you cancel [#what-happens-after-you-cancel]

- Your plan stays active until the end of the billing period you've already paid for. After that, it doesn't renew.
- For web subscriptions, unused plan credits don't carry over after the cancellation.
- Credits from [credit packs](/billing/buy-credits) never expire.



## Refunds [#refunds]

| Where you subscribed | Refunds |
| --- | --- |
| In the iPhone or iPad app | Handled by Apple. Request a refund on Apple's [Report a Problem](https://reportaproblem.apple.com) page. ApparelAI can't issue refunds for App Store purchases. |
| In the Android app | Handled by Google Play. Request a refund through Google Play, under its refund policy. |
| On the web | No refunds for partial billing periods. |

## Frequently asked questions [#frequently-asked-questions]

<Accordions>
  <Accordion title="How do I cancel ApparelAI on my iPhone?">
    Open the **Settings** app, tap your name or profile picture at the top, tap **Subscriptions**, tap **ApparelAI**, then tap **Cancel Subscription** and confirm. Do it at least 24 hours before your current period ends to avoid the next charge.
  </Accordion>
  <Accordion title="I deleted the app. Am I still subscribed?">
    Yes. Deleting the app doesn't cancel a subscription. Cancel it in your iPhone's **Settings**, in the Google Play Store, or on **Billing** in the web app, depending on where you subscribed.
  </Accordion>
  <Accordion title="Does cancelling end my plan straight away?">
    No. The cancellation takes effect at the end of the period you've already paid for. Until then, your plan stays active. After that, it doesn't renew.
  </Accordion>
  <Accordion title="Can I cancel my iPhone subscription on the ApparelAI website?">
    No. Apple bills subscriptions bought in the iOS app, so you cancel them in your iPhone's **Settings**. **Billing** in the web app manages plans bought on the web.
  </Accordion>
  <Accordion title="Can I get a refund?">
    For the iPhone or iPad app, ask Apple on its [Report a Problem](https://reportaproblem.apple.com) page. For the Android app, ask Google Play. Web subscriptions aren't refunded for partial billing periods.
  </Accordion>
</Accordions>

## Related [#related]

<Cards>
  <Card title="Change or cancel your plan" href="/billing/manage-subscription" description="Switch plans, or fix a failed payment." />
  <Card title="Subscriptions in the app" href="/mobile-app/subscriptions" description="Subscribe, restore purchases and how store billing works." />
  <Card title="Compare plans" href="/billing/plans" description="Monthly credits and features on each plan." />
  <Card title="Contact support" href="/help/contact" description="Get help with billing and your account." />
</Cards>